Comcastic!
August 23rd, 2006The following is a true story, based entirely off of actual events. Any time represented is based upon the
amount of time displayed on my phone at time of disconnect. Due to the fact that I’m a simple human, some
of these numbers could be approximations.
Thank you.
Last night, I decided that it was time to lower our cable bill. We’ve got Showtime and, frankly, we don’t
watch it. I’d submit that we use our HBO and Encore channels (Entourage, Lucky Louie, Big Love, Sopranos,
anyone? To say the least… and I’d be remiss to not admit that I’ve DVR’d Deadwood all season and just
need to find the time to catch up. Or remove from the hard drive, convert to PSP and watch it on my
commute. Something.) and a bunch of the other HD and digital channels, so they didn’t have to go–plus,
when the basement remodel gets all wrapped-up in the next 1-2 months, we’ll be adding an additional HD
Plasma or something, so we’ll have to re-incur some of those costs to get another cable box.
Man, that sucks.
It was around 11.30 and I was also attempting to watch Eureka on DVR, but I gave good ol’ Comcast a ring.
I pushed through all the buttons to identify myself as someone who was wanting to downgrade service.
I wondered as I did that if I was, perhaps, sealing my own fate.
Several minutes later, after completely devouring the late night snack of cottage cheese and applesauce
(hey, my gramma started me on this when I was little and I love it… get your own snack), I got a little
tired of my man Yanni cranking away at me on hold. But, there’s that point in time when you realize you’ve
already put in 5+ minutes on hold and that certainly you could not be too far from being the “next in line”
so you find something to do to hold on a bit longer.
Like peeing.
TMI?
Yeah. TMI.
Sorry.
I landed back on my couch, feeling pretty relieved, and looked at the timer on the phone. 8:56. Wow.
Eight minutes. 56 seconds. Entirely too long to wait on hold to cancel service.
Seemed ridiculous to me to hold so long in an off-peak time. I hit redial, but this time, after stating
that I speak English, I decided that maybe I should let someone know that I wanted to ADD/UPGRADE service
via the pushbutton menu. After all, I’ve had this Comcastic sorta service for years and years now, and I
recall that just about anyone has been able to tinker with the service that I have, sooooo…
As I hung up the phone and looked at the time: 2:34.
Two minutes. Thirty-four seconds.
I could be just a member of the “serendipity” club, but something tells me that my experience was hardly
Comcastic. And probably had some serious business rules applied to it.
I guess it’s time to start looking at what “competitive” means.